Privacy policy

Otlop Smsm Terms and Conditions

Effective date: 6 August 2026

These terms govern the Otlop Smsm Customer, Captain, and Vendor apps, website, and related services. Creating an account or placing or accepting an order means you agree to these terms and the Privacy, Cancellation, and Refund Policies.

1. Eligibility and accounts

You must be legally able to enter into a contract, provide accurate information, and keep login credentials confidential. You are responsible for activity through your account and must promptly notify support of suspected unauthorized use.

2. Role of the platform

Otlop Smsm provides technology through which vendors list products and services, customers place orders, and captains provide delivery. Vendors are responsible for descriptions, pricing, availability, quality, and safety of their offerings. Captains are responsible for safe and reasonably timely delivery. The platform remains responsible for its own functions and any obligations that cannot legally be excluded.

3. Orders, prices, and payment

Prices, fees, discounts, and delivery charges are shown before confirmation and may change before confirmation based on distance, availability, and promotions.
An order becomes effective when accepted according to the status shown in the app.
Payment may be available by cash, electronic payment, or wallet. Electronic payments are also subject to the payment provider's terms.
If there is a clear pricing error or an item cannot be supplied, the order may be corrected or cancelled and any amount due will be refunded after notice.

4. Customer responsibilities

Customers must provide an accurate delivery address, contact number, and instructions; be available to receive the order; inspect it within a reasonable time; and not use the service unlawfully or abusively. A reasonable cost may apply if delivery fails because the address is incorrect or the customer does not respond after reasonable contact attempts.

5. Vendor responsibilities

Vendors must maintain accurate business and licensing details, prices and inventory; prepare orders safely and to the promised quality; avoid prohibited or misleading listings; and comply with consumer, tax, invoicing, and sector-specific requirements.

6. Captain responsibilities

Captains must maintain accurate identity, document, and vehicle information; drive safely; protect orders; use customer information only for delivery; and update trip status accurately. Captains agree that their location may be used while online and during delivery to offer jobs, calculate routes, and track progress.

7. Cancellation and refunds

The Cancellation and Refund Policies published on the platform apply. Nothing in those policies limits mandatory consumer rights under applicable law.

8. Acceptable use

Fraud, false accounts, promotion abuse, location or order manipulation, threats, unauthorized access, and unauthorized copying of platform content or marks are prohibited. Accounts and transactions may be suspended or closed while violations are investigated, without limiting the rights of affected parties.

9. Availability and liability

We work to keep the service available and arrival estimates accurate, but traffic, weather, connectivity, vendor or captain availability, and maintenance may affect them. To the extent permitted by law, the platform is not liable for indirect losses or losses caused by prohibited use. These terms do not exclude liability that cannot legally be excluded.

10. Governing law and changes

These terms are governed by the laws of the Arab Republic of Egypt, and disputes are subject to the competent Egyptian authorities and courts while respecting applicable consumer and jurisdiction rules. We may update these terms and publish a new effective date; continued use after notice constitutes acceptance.