A customer may request cancellation before vendor acceptance or preparation without a cancellation fee, unless a customized item or service has already started.
After acceptance or preparation begins, cancellation is subject to vendor approval and may deduct the actual cost of prepared items or expenses already incurred.
After a captain collects the order, a reasonable delivery or cancellation charge may apply based on distance and service already performed. The amount will be shown or explained by support before final settlement.
A vendor may cancel when an item is unavailable or preparation is impossible, and the customer will receive any refund due.
A captain may withdraw for safety, breakdown, or force majeure reasons. The platform will try to assign another captain or cancel the order if reassignment is not possible.
The platform may cancel orders reasonably suspected of fraud, illegality, or a breach of the Terms.
Cancellation should be requested from the order screen where available, or through support with the order number and reason.
This policy does not limit mandatory consumer rights under Egyptian law.
